Technological developments in the workplace have followed each other at breakneck speed in recent years. In six years, perhaps half of the Dutch staff will have to deal with artificial intelligence. How will it change our daily work? And do robots really take over our jobs?
Microsoft recently conducted research on artificial intelligence, also known as artificial intelligence (AI), in the workplace to see how far companies have come. Nearly 12,000 managers and employees worldwide participated in the survey. Employers in our country believe that more than half of employees have to deal with artificial intelligence in their daily work within six to ten years.
According to Surya Ramkumar, Director Services at Microsoft Holland, recent months have shown how fast things can go. “The way we work has changed in one fell swoop due to the corona crisis. We have started working much more remotely. Change that usually takes place in two years now only takes two months. In addition, in recent years we have had so much more data, algorithms and faster systems at our disposal. ”
Futurist Rudy van Belkom of the Future Picture of Technology Foundation emphasizes that artificial intelligence is closer than ever. “It’s just in your pocket these days. Search engines, social media, they all work from algorithms. Like the recommendations on Netflix that indicate which movie is really what for you. AI is not science fictionit’s not about robots that have gone wild. ”
Artificial intelligence is now showing up more and more in the workplace. Take, for example, smart meeting systems, face recognition at the entrance and chatbots on websites. At Amazon, they have tried to use artificial intelligence in the application process. To make the procedure more efficient. “But it did not go quite as planned: the system had a preference for men.” Because there are already many men working at Amazon, the ideal candidate according to AI was also a man. There was an incomplete datasets, and not everyone gets a fair chance. “
The negative consequences of artificial intelligence in the workplace should not be underestimated, says Van Belkom. But do not let yourself be overestimated either. They are not super intelligent robots that will take over our work. That is far from the case, and it is still a question of whether it will happen at all. ” So we should not overestimate the benefits either. “Smart systems can do a lot, but not everything. They are good at a specialist task, but they can not apply what they learn in another domain that people can. “
They are not super intelligent robots that will take over our work. It’s not that far yet
Ramkumar from Microsoft sees many benefits in the use of artificial intelligence in the workplace. “If companies use it smart, they can grow much faster.” Because automated systems can take over tedious routine tasks from humans. “That way, we have a lot more time left to deal with the customers. But also to be creative. And employers can pay more attention to their employees. ”
Ramkumar notes in his daily life what benefits artificial intelligence can have. Especially in the beginning of the corona crisis. “My kids were homeschooled and my husband and I worked from home. It made the house very busy. Luckily, my calendar automatically told me what things I should do that day and who I should send an email back to. Otherwise I would forget. “
If companies use artificial intelligence smartly, they can grow much faster
Artificial intelligence has benefits. But, says Van Belkom, you can only use it if you have enough data, because only then can the system make good predictions. “This is where a lot of companies go wrong. Datasets are often unstructured and incomplete. “And beware: Like humans, systems are not flawless either.” The question is how much of an impact such an error will have. A company like NS that uses artificial intelligence to plan conductors and drivers, “The worst that can happen is that there is no driver we want to survive. But with medical applications it is a completely different story.”
In addition, artificial intelligence must have an added value for the company. “Technology remains a tool. You should always ask yourself if it is the right tool for your business. Some organizations use artificial intelligence when they do not necessarily need it. No one says all businesses will need it in the future. . ”
At the snack bar Hakze in Amersfoort, you are served by a robot, and it looks like this:
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