Computer and Internet Help: Where Can You Go as a Digital Bee? – Radar

Computers, smartphones and the internet have become an integral part of our society and our lives. It’s not good for everyone, and especially not for the digitally minded. It is people who have a hard time dealing with these modern cases. Where can I contact for help as digitized? Radar lists tips.

Making a printout on the computer, using your phone to pay in the supermarket, booking your holiday via an online price comparison site, entering your dental bill digitally, submitting your tax return in an app: for many people, such actions are self-evident and they do them almost without to think. But there is also still a large group for whom that kind of requires a great deal of effort: so-called ‘digitally disabled’.

What is a Digibit?

A computer ignorant, someone who knows nothing about computers, someone who can not handle digital media, a computer illiterate: these are all descriptions of the concept of ‘digital literacy’. The word is a compound of the prefix digi-, which refers to everything that has to do with digital data traffic, and -beet, which is the last part of the word ‘illiterate’ (one who does not master the alphabet / can not read or write).

Anyone who is digitally oriented can run into problems in a society like ours, where access to conditions such as payment transactions, healthcare and public communication often takes place via computers and the Internet.

Soon we will explain some common (basic) computer problems on our site. For that, we are curious about what you finds difficult:

What computer problem are you encountering? Click here and tell us!

This article is intended for anyone who feels digital to a greater or lesser degree. It will not make you an expert at once, but after reading it you have at least some tools to get started with computers and the ‘digital highway’ (ie the internet).

Let’s start with a few ways our own Radar site can help you. Then we give you some leads that are outside our page. We also discuss digital governance and warn against digital fraud.

Do you have any tips that can help others? Share them in the comments below this article!

Explanatory articles and other tips on Radar’s website

On Radar’s website, you can find help articles on a wide range of consumer issues – including explanations in computer and online issues.

  • To make a picture of your computer or phone screen so you do not need a camera for it! The most commonly used smartphones and computers have a built-in ability to take a screenshot, also known as a screenshot. We explain how to do this per. device in: How to take a screenshot?
  • Not only taking screenshots but almost everything on your computer can be done by clicking on icons, menus and options with your mouse. But did you know that many commands can also be executed with your keyboard? This can be done by using key combinations, also called shortcut keys. Take a look at these articles to see what’s possible – you may also come across some features that you did not even know existed. If you have a Windows computer (a PC), read 28 shortcuts in Windows that will save you a lot of time. For users of a Mac (an Apple computer), we have handy keyboard shortcuts on an Apple Mac.
  • If you are going on vacation and you are taking your smartphone with you, make sure that you do not face unexpected costs. In Your smartphone on holiday: what can you be aware of? let’s talk about a few settings that you can make yourself and that can save you money.
  • Paying for groceries in the supermarket with your mobile: it is possible these days and many people swear by it. After all, you do not need to have cash with you and you can even leave your debit card in your wallet. At the same time, there are also many people who do not want it because they find it much more reliable to pay cash. But for those who are curious about this option, we explain it in these articles: Pinning with your mobile, how does it work? and contactless payment with your mobile: the new payment?

The above articles are just a small selection of the wide selection of articles. Other ways to find what you are looking for on our site:

  • Go to our list of help articles and scroll through it. Of course, you can also use the search function at the top of the page. Enter the phrase you want to know more about and press ‘Enter’.
  • We have also categorized almost all content on our site into topics. If you want to find help or news articles, or for example columns or broadcast features in a specific category, you can select them here. Within ‘tech’, computers and other digital matters, these sections are particularly interesting: Smartphone and computer and Secure internet use.
  • Not only to get help with computer problems, but still useful to check, for example if you can not reach them via the Internet: Radar list of useful addresses (and phone numbers) of organizations involved in various consumer affairs.
  • You can also get help from other consumers through our site. Ask your (computer) question on our Forum and there is a good chance that a fellow consumer can answer it for you!

Other help resources for computer and internet

Not only will you find digi help on our site, you can also seek support elsewhere on the internet and in the ‘real’ world.

  • Bank at the library. You can get help with computer use at many libraries. A large number also offer courses in this. Ask at your local library, or Google for example ‘computer help library’, followed by the city name of your library.
  • Involve family / close friends. Getting help with computer use may also mean that you need to provide your login information to the person helping you with certain actions. Be very careful about this, only share such data – if really necessary – with people you trust 100%.
  • You can also choose to hire professional help. Several companies are active in this area. Just google terms like ‘computer help at home’. Please note: this costs money, and be very careful about sharing your usernames and passwords – see also the warning above.
  • Use books. Help for digitized people is also available in book form. Just search the website for a bookstore with terms like ‘digibeet’ and ‘computer help’. Or if you are in the library after reading the first item on this list, check there if you can borrow such books.

Digibets and the government

Today, you need a DigiD to handle many public affairs. Although the government strives to make online simple, understandable and accessible to people with less computer knowledge, there are still many people who have difficulty with this. For example, mail from the government now comes digitally to your personal message box, but not everyone knows where to find it.

You can find the message box on MijnOverheid: https://mijn.overheid.nl/. Here you must log in with your DigiD. It sounds complicated, but it is important to check this out. If you never look at it, you may miss important messages. It can also be bills and payment reminders!

If you want to know more about MijnOverheid’s Message Box, read What is Message Box? on the MyGovernment page.

Need help applying or using your DigiD? Then call this public helpline: 088 123 6555 or check out the other contact information.

Beware of phishing, WhatsApp scams and other internet scams

Malicious people regularly create websites or emails that look familiar because they use big brand logos, but that are really meant to steal your personal data or money from you. If you still do not like digital applications and the Internet very much, you run an extra risk of falling for such sneaky scams: you may be less able to distinguish between what is real / trusted and what is fake. / slyngel.

We therefore recommend that you look at explanations for a number of common forms of digital fraud – also known as cybercrime.

  • Phishing: In this help article on phishing, we explain not only what phishing is (in short: digital fishing for personal data), but also how you can see that a particular email is phishing.
  • WhatsApp scams: are you receiving a request via WhatsApp to transfer money, and does this request appear to be from a family member or other acquaintance? Be very careful, especially if the associated number is different from what you are used to (the person may claim to have a new phone). It is very likely that you are dealing with a scammer who pretends to be an acquaintance to steal money from you. Learn more about how this works in this WhatsApp scam help article.
  • Payment request scams: if you want to buy or sell something through a trading site like Marktplaats and someone sends you a request like: ‘Please transfer 1 cent to me so I can be sure you’re the one saying , you are ‘, beware! You could end up on a fake banking website. If you enter your payment information there, it will fall into the hands of scammers. Read also: Marktplaats takes action against dangerous fraud.
  • Gift card: do you receive an email informing you that you have won a voucher or store credit, or that you have a great chance of winning? Do not fall for it: it is probably a form of phishing (see above). Read more about such coupon spam.
  • Spam in general: spam is unsolicited (mass) mail. Spam has been a problem for almost as long as email has been around – it’s not for nothing that ISPs and email providers have built-in special spam filters to get rid of such messages quickly. Learn what you can do to prevent such e-mails in this spam help article.

Want to know more about security on the World Wide Web? In the topic Safe Internet, we have collected all articles and broadcast articles in this area for you.

Also helpful: the editors of the AVROTROS program Scammed ?! collects examples of all kinds of scams and one of them is internet scams. It is wise to take a look at some such warnings so that you can more easily identify malicious emails in the future.

And finally our call again:

What computer problem are you encountering? Click here and tell us!

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