Anyone who travels regularly knows from experience that there can be a big difference at airports. Whether it is comfort, punctuality, cleanliness or food and drink options, the quality of different airports can vary greatly. In order to be able to compare different locations, the organization AirHelp recently came up with a ‘Global Airport Ranking’. This is their top ten.
AirHelp is an international organization founded in 2013 with the aim of protecting the rights of air passengers. Not only do they campaign for better rights for travelers, but they also help individual victims with claims against airports or airlines. AirHelp is currently a world leader in this field.
Punctuality, service and shops
To show passengers in advance where it is best to go, the organization has recently launched a ‘Global Airport Ranking’. In it, they provide points to the 132 “most well-known and most used airports” from which they were able to collect sufficient useful data.
Three aspects were considered to compose the ranking. The most important parameter is the punctuality of planes arriving and departing. These points count for 60% of the final score. In addition, the services at the airport were also examined. This includes customer service, security queues and cleanliness. That value counts 20 percent. Finally, AirHelp assessed the stores and food and beverage stores at airports. It did so, among other things, by questioning passengers. This score also counts for 20%.
1. Hamad International Airport (Doha, Qatar)
With an overall score of 8.39 out of 10, Qatar International Airport is at the top of the rankings. Hamad International Airport has only been in operation since mid-2014, but is visited by more than 35 million passengers annually. It is therefore a hub for the airline Qatar Airways and is often used as a stopover, including for flights to New York. Qatar Airport has been working its way to the top for several years and last year also topped the prestigious Skytrax rankings for the first time.
2. Tokyo International Airport (Tokyo, Japan)
The largest airport in Japan, also known as Haneda Airport, is in second place with an overall score of 8.38 out of 10. With pre-corona times around 80 million passengers a year, Tokyo International Airport is one of the most used airports in the world. Despite the crowds, travelers rarely have to deal with delays because Haneda Airport has the third highest score worldwide in this area.
3. Athens International Airport (Athens, Greece)
The first European airport is in third place, although it might as well have been number two. Athens International Airport also achieves an overall score of 8.38 out of 10 and must therefore leave Tokyo very narrowly. The airport in the Greek metropolis owes this high score, among other things, to its 9 out of 10 for their service, the third highest score of all.
Afonso Pena International Airport (Curitiba, Brazil)
With an overall score of 8.37 out of 10, Afonso Pena International Airport narrowly misses the podium. The current passenger terminal is from 1996, but was thoroughly upgraded to the 2014 FIFA World Cup with a price tag of 11 million euros. That investment is now paying off, because even though the airport with around 7 million passengers a year is a lot smaller than the competitors above, it is still in fourth place.
5. Gdańsk Lech Wałęsa Airport (Gdańsk, Poland)
Top five ends with Gdańsk Lech Wałęsa Airport, good for 8.35 out of 10. This Polish airport shows many similarities with its Brazilian counterpart in fourth place. A football tournament was also the reason for a recent renovation, namely the European Championships in 2012. Gdańsk Lech Wałęsa Airport already seems to be staying at the top, for further modernization work should soon be completed. Following these works, the airport is aiming for around 9 million passengers a year.
Moscow Sheremetyevo International Airport (Moscow, Russia)
Moscow Sheremetyevo International Airport, Russia’s largest airport, is also in sixth place with 8.35 out of 10. A football tournament, the World Cup in 2018, also ensured a thorough renovation. Before the corona crisis and before the international boycott of Russia due to the war in Ukraine, it was one of the busiest airports in Europe.
7. Singapore Changi Airport (Singapore, Singapore)
Changi Airport topped the prestigious Skytrax rankings for no less than eight years. It had to hand over that top position in 2021 to Hamad International Airport in Doha, Qatar. Since then, Singapore Airport has been in third place with Skytrax. At AirHelp, we find them in seventh place with 8.27 out of 10. With a 9.2 for customer service, Changi Airport remains the best in the world. But punctuality fails sometimes and it costs them points.
8. Hyderabad Rajiv Gandhi International Airport (Hyderabad, India)
Another airport that can be proud of its customer service but loses some points in terms of punctuality is Hyderabad Rajiv Gandhi International Airport. With an overall score of 8.27 out of 10, India’s fourth busiest airport is still in eighth place.
9. Tenerife North Airport (Tenerife, Spain)
Somewhere lower we find another European airport. Tenerife North Airport has an overall score of 8.26 out of 10. The airport was the scene of the worst accident in aviation history 45 years ago, but has obviously changed completely since then. The last major renovations are from 2002 and 2005.
Viracopos International Airport (Campinas, Brazil)
With a score of 8.25 out of 10, Viracopos International Airport closes the top ten. The Brazilian airport in Campinas, near São Paulo, loses points mainly in the area with shops and places to eat and drink. Viracopos immediately makes Brazil the only country with several airports in the top ten. With five other airports in AirHelp’s top twenty, the South American country can generally be proud of the quality of its air traffic.
14. Brussels South Charleroi Airport (Charleroi, Belgium)
We give a special mention to Charleroi Airport, which is in 14th place with 8.12 out of 10. Brussels South Charleroi Airport owes this good result mainly to the punctuality of the arriving and departing flights. With a score of 8.6, it achieves even the highest score in this category of the 132 airports surveyed.
115. Brussels Airport (Brussels, Belgium)
With a 115th place, Brussels Airport scores a lot less well than its little brother from Charleroi. The largest airport in the country loses many points in terms of punctuality. In terms of the shops available and the opportunities to eat and / or drink something, Zaventem scores a little better, although they also remain below the world average.