CX|UX researcher at The Hague Municipality

CX|UX researcher

As a qualitative CX/UX researcher, do you have experience with different (strategic) issues and organisations? Then we’re looking for you!

We are looking for an experienced, ambitious qualitative CX|UX researcher who not only knows how to inspire researchers, but who also knows how to get other stakeholders on board. A person who wants to make a social impact with his research and can create insight where the customer experience is central. You deal with topics such as online services, services for entrepreneurs, energy transition, culture, youth care or poverty reduction. You know flawlessly what approach is needed, what questions to ask and how to get the best answers. The position is for you if you are looking for a place where drive, ambition and initiative are valued.

What do you want to do?
As a qualitative CX|UX researcher, you work based on the internal research proposal (under the name De Stadskamer). Although we work on a task basis, you don’t just run ‘to order’ because your own vision and initiative are encouraged. We also deal with strategic tasks for our day-to-day manager, which revolve around, for example, knowledge management or making our surveys more inclusive.

You bring in the voice of the residents and entrepreneurs and the living environment, so that the municipal service can be improved in a targeted manner. In this way, we make municipal services personal, easy and reliable. You listen to the question behind the question, devise approaches and summarize this in sharp proposals. With your enthusiasm and expertise, you advise and convince stakeholders and colleagues on how the service can be improved. You dare to challenge others and inspire them to think and work more and more insight-driven. For example, if you see that people are not listening specifically to the target groups, then you are asking the right questions.

You organize and supervise research tasks in collaboration with our service and UX designers, data and business analysts, policy advisors and product owners. The context varies from simple, clear questions to large complex (service) tasks. During in-depth interviews or focus groups, you gain insights that form the basis for further innovation and impact.

Naturally, you combine your substantive work with an investment in further professionalisation and positioning of the City Council in the municipal organisation.

What are we asking?
We are looking for a researcher who has a passion for conducting both exploratory and evaluative research. You can take on research tasks independently and lead and carry out several research projects at the same time. We are also looking for someone who likes to contribute ideas to make results insightful and reusable in order to further deepen previous research results in new projects.

Requirements to fill this position:

  • a completed HBO/WO degree, for example in psychology or communication science;
  • at least 2 years of relevant work experience carrying out qualitative research assignments;
  • you can get stakeholders on board and you are good at managing expectations;
  • you are enterprising, enterprising, empathetic and results-oriented;
  • you are clear and transparent in communication, both verbally and in writing;
  • experience with quantitative research is an advantage.

What do we offer?
A position where you have an influence on the services provided to the residents and entrepreneurs in The Hague. Everything takes place in a pleasant working environment and an open culture. Your working environment is easily accessible by public transport and the beach is always nearby, but we also give you the opportunity to work from home.

You can also count on:

  • a 36-hour working week with a minimum wage of €3,701 and a maximum of €5,372 per month (scale 11) based on a full (36-hour) working week;
  • a fixed-term employment contract for a period of 12 months with the possibility of extension or an employment contract for an indefinite period;
  • room to build compensatory leave;
  • various training and development opportunities;
  • an individual election budget (IKB) worth 17.05% on top of your salary, which you can use for e.g. extra leave, salary or membership of the exercise center in the town hall;
  • admission to the ABP pension fund and a monthly contribution to health insurance;
  • great attention to culture, which starts with the town hall, where cultural, educational, social, commercial and sporting events and exhibitions take place in the central part.
  • and much more. See our other terms of employment.

Who are we?
Team Innovation and Services (iD) is part of the staff department of the Public Affairs Service (DPZ), which is placed under the Director General. As a member of the Innovation & Services team, you work with people-oriented innovation in municipal services. We give form and meaning to new and better municipal products, services and solutions and thus have a direct influence on the experiences of large groups of people who turn to the municipality for various reasons. Among other things, the team is involved in municipality-wide policy regarding services, UX research, service design, UX design and the resulting transformation issues. It is a relatively compact and informal team (approx. 15 man-years), full of ambition to establish itself even more strongly in the coming years as the municipal innovation point for designing and implementing even better municipal offers.

To know more
For more information about this position or the application procedure, please contact Manon van de Schilde, Lead Research (Stadskamer) on telephone number 06-50181350 or Hans-Eric Noyons, CX Lead on telephone number 06-29656828.

Purchases in response to this vacancy are not appreciated.

Additional information

  • Request for references and an assessment may be part of the selection process.
  • Applying for a Certificate of Good Conduct (VOG) is part of the selection procedure for external applicants.

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